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MPISSN/CalSAE Education @ Seasonal Spectacular! 

Seasonal Session recap —Industry professionals discuss trends, challenges, and more

By Cynthia DeOliver, CMP

MPISSN and CalSAE collaborated to present Meeting Industry Trends — a panel discussion, sponsored by HelmsBriscoe, on Wednesday afternoon, December 13 at the Sacramento Convention Center.  Experienced industry professionals came together to share their insights about trends and challenges from 2017, and leave us with a little food-for-thought for the coming new year.

JT Long, content chief of Bright Business Media from Smart Meetings Magazine, served as moderator. JT’s December 11 article, “The New Customized Normal,” looks at several industry trends and allowed JT to thread these themes into the panelists’ conversations.   

Mike Dominguez, chief sales officer for MGM Resorts International, worked his way through notable trends and economic indicators for the industry. Reminding us that it’s not a matter of IF but WHEN these trends impact your groups, readiness is the posture. Here are few of his main points:

  • Customization is critical for growth and survival. How deeply are you connecting with attendees before the event planning process begins?
  • Demographics vs. Psychographics. Now, it’s more about the behavioral indicators of your group versus who they are.
  • Marketing outreach to your groups is not a digital or hardcopy challenge. Neither stands alone effectively. A strategic combination of both proves better.
  • Small companies move really fast and fail often while big companies move slowly and are risk averse. For your consideration, where is your company on the scale of adaptability?
  • A five-year plan is now a wish-list, not a strategic plan. Three-year strategic plans may be considered more realistic for agility, especially in the start-up world today.
  • Business conditions for meetings and events are competing against the growth of transient travel, not so much other groups.

Deanne Vigil, regional vice president for HelmsBricoe, provided some helpful reminders and “to-dos”  specific to the relationship and process between the hotel and event planner:

  • Security, risk management and your RFP. Remember to include your security requirements in your RFP, while also inquiring about the minimum options the hotel has in place. Additionally, if you need heightened security, or sophisticated security, request a list of preferred security vendors to help you start your search.
  • Communication and crises. A thorough communication plan that can be aligned with the groups’ hotel communication plan could make the difference in minimizing damage and injury. (Mike also added that “once a crisis is a deemed a crime, local authorities take over.”) Additionally, dependent upon the stature of your event, connecting with local authorities is a good proactive measure.
  • Attrition in contracts. More likely, hotels are including per night attrition while possibly removing the helpful offset of pre/post stay rate options for your group. Negotiate with your sales person and read your agreement carefully.

Eric Hoffend, CEM, vice president, Nevada regional team leader with Freeman and David Stone, CMP, vice president of sales & marketing, Crescent Event Production discussed how they are seeing some technologies offered for attendee and vendor engagement.  Additionally, they shared what meeting planners might also consider during their planning process:

  • Augmented Reality (AR) and Virtual Reality (VR. Augmented reality enhances one’s current perception of reality. However, Virtual Reality (VR) replaces the real world with a simulated one. Eric, shared that a vendor’s booth had nothing in it beyond an iPad that allowed the attendee to “walk into a hotel room and around the hotel” without leaving the booth. Mike commented that such options could allow business to get rid of routine processes and increase service.
  • Think about the purpose and vision of the event; what do you want the attendee to walk away remembering? For example, the American Heart Association provided attendees with wristbands that indicated beating hearts. In an effort to remind attendees of the importance of heart health, during the session, they lowered the lights and asked all to raise their wristbands. While all wristbands lit up beating and red, some dimmed showing the impact of the odds of heart failure. A stunning and meaningful effect.
  • In critical and crisis situations. As another reminder regarding health and safety, David mentioned that his company, and others, now provide CPR training and other life saving techniques.
Panelists emphasized the value and necessity of ongoing education on the vast range of business issues in the meetings and event industry. Consideration of reputable known resources for a balanced view of economic conditions and overall business trends, outside your typical industry reads, may offer important insights. You never know what you may learn, and where it may lead you.

MPISSN also showcased
"The Many Faces of MPISSN" on Day 2 for the trade show.


 

Join MPISSN on Day 1 for this valuable session!

Meeting & Event Industry Trends
with Michael Dominguez

Wednesday, Dec. 13, 2017 | Day 1 | 1:30 - 2:45 p.m.


MPISSN is pleased, once again, to partner with CalSAE
and present an education session at Seasonal.
 

Sacramento Convention Center
1400 J Street
Sacramento, CA

Click on logo BELOW to Link to Registration

Meeting & Event Industry Trends
Wednesday, Dec. 13, 2017 | Day 1 | 1:30 - 2:45 p.m.


Michael Dominguez |
Senior Vice President and Chief Sales Officer | MGM Resorts International

Past Chairman | MPI International Board of Directors 

Market shifts, must-have design elements, evolving (and intelligent!) event tech, political/social uncertainty impacting risk...

Explore factors driving change to your events as industry experts share their insight and answer your questions.

Michael will be joined by a panel of industry experts.

 

Biography
Michael Dominguez is the Chief Sales Officer for MGM Resorts International providing oversight of sales strategies in the MICE and transient segments, including industry relations, diversity sales and MGM Resorts Events & Production Services. Michael is actively involved in leadership roles in the Meetings and Events Industry and currently serves as the Immediate Past Chairman on the International Board of Directors for Meeting Professionals International. Michael’s other industry leadership involvement includes board positions with:

  • US Travel Association (Executive Committee)
  • Co-Chair of the Meetings Means Business Coalition
  • Co-Chair APEX Room Piracy Taskforce
  • APEX Standards Committee
  • GBTA Foundation Board
  • HSMAI Foundation Board

A few of Michael's industry honors include:

  • Successful Meetings Top 25 Most Influential People in the Meetings Industry 2013 - 2016
  • Smart Meetings 2015 Smartest Industry Leaders
  • Meetings Focus 2014 Trendsetter
  • MeetingsNet 2014 Changemakers
  • HispanicBusiness.com’s “50 Most Influential Hispanics in the US”
  • Las Vegas Hotel Association’s 2016 Industry Leadership Award

 

  Meeting Information
Date: 
December 13, 2017

Location:
Sacramento Convention Center

1400 J Street
Sacramento CA 95814
[Show Map]

  Useful Links
 
 
 

© 2017-2018 Meeting Professionals International Sacramento/Sierra Nevada Chapter
Lynette Magnino, Executive Director
9245 Laguna Springs Dr., Ste. 200, Elk Grove, CA 95758
Phone:  (916) 509-7270   |   Fax:  (916) 691-9674
Email: Lynette@mpissn.org

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